Shipping policy

Thank you for shopping with The Garden Jewelry Store. We are committed to providing you with a seamless shopping experience. Please review our shipping policy for important information about order processing, shipping methods, and delivery times.

Order Processing

  • Processing Time: All orders are processed within 5-7 business days. Orders are not processed or shipped on weekends or holidays.

  • Order Confirmation: You will receive an order confirmation email once your order has been placed. A subsequent email with tracking information will be sent once your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery Estimates:

    • Domestic (within the United States): 3-4 business days
    • International: 10-15 business days

Please note that delivery times are estimates and may vary depending on the destination and shipping carrier.

Shipping Carriers

We use reliable shipping carriers to ensure your order arrives safely. The carrier used will depend on your shipping address and the shipping method selected at checkout.

International Shipping

  • Customs, Duties, and Taxes: The Garden Jewelry Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier’s website.

Shipping Address

  • Correct Address: Please ensure that your shipping address is correct and complete. The Garden Jewelry Store is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at [Your Contact Email]. We will work with the carrier to locate your package. If the package cannot be found, we will arrange for a replacement or refund.

  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will assess the situation and provide a suitable resolution.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: info@gardenjewelrystore.com
  • Phone: 864-361-8919 (TEXT ONLY)

Thank you for choosing The Garden Jewelry Store for your jewelry needs.